Moving from Another Provider? | Pharmalogic Online

Switching your weight-loss treatment from another provider doesn’t necessarily mean starting again from the beginning. However, your new clinician will need to review your treatment history, current dose and medical information before deciding whether continuing treatment is safe and appropriate.

At Pharmalogic Online, we’ll guide you through the process, arrange your video consultation and let you know what information we need to assess your eligibility and help make the switch as straightforward as possible.

3 Key Things to Know

Your treatment history and current dose will be reviewed before a prescribing decision is made
You may be asked to provide evidence of your current treatment so the information can be verified
Starting the process before your next dose is due can help reduce the risk of an interruption in treatment

Why do people switch providers?

There are many reasons you might decide to move your treatment to another provider. You may be looking for clearer communication, more convenient clinical support, a different delivery service or simply a provider that better suits your needs.

Whatever your reason for switching, your treatment still needs to be reviewed carefully to make sure it remains safe and appropriate for you.

What information will we need?

To help your clinician understand your treatment history, it’s useful to provide:

The weight-loss treatment you are currently using
Your current dose
How long you have been using the treatment
The date of your most recent dose
Any side effects you have experienced
Details of any changes to your health or medicines
Your GP’s details
Evidence of your current prescription or treatment, where available

We may also need to independently verify relevant information before a prescribing decision can be made.

Expert Advice

"Switching isn't a restart. Our pharmacist reviews your history so you can pick up where you left off, safely."
Mariam Polli, Operations Lead

What happens when you switch?

Switching provider is not an automatic continuation of your existing prescription.

Your clinician will review your medical history, treatment history and current circumstances to determine whether continuing treatment is appropriate.

As part of the process, we will:

Review the information you provide
Verify relevant details about your current treatment and medical history
Arrange a video consultation at a suitable and convenient time
Discuss your treatment, progress and any side effects
Complete the necessary clinical checks
Assess your eligibility and determine the most appropriate next step

Where clinically appropriate, you may be able to continue at your current dose. However, this will always depend on your individual circumstances and your clinician’s assessment.

How can I avoid a gap in treatment?

It’s best not to leave switching providers until you have completely run out of treatment.

Starting the process ahead of your next scheduled dose gives your clinician time to review and verify your information, complete your video consultation and make an appropriate prescribing decision.

We cannot guarantee that treatment will be prescribed or delivered by a particular date, so allow enough time for the necessary clinical checks to take place.

If there has already been a gap in your treatment, let your clinician know. The length of the gap may affect which dose, if any, is appropriate to restart.

What to Have Ready Before You Switch

Having the following information ready can make the process easier:

Your current treatment and dose
How long you have been taking it
The date of your last dose
Details of any side effects
Your GP’s details
Evidence of your current prescription or treatment, where available
Details of any recent changes to your health or medicines

Your Consultation: 4 Common Questions

1. Will I have to start again from the lowest dose?

Not necessarily. Your clinician will review your treatment history, current dose, how long you have been using it and whether there have been any gaps in treatment. If continuing at your current dose is clinically appropriate, this may be possible, but it is not guaranteed.

2. How long does switching provider take?

We aim to review submissions as quickly as possible once we have the information we need. A video consultation and any necessary verification checks must be completed before a prescribing decision can be made.

3. What if I don’t have records from my previous provider?

Provide as much information as you can. Your clinician may ask for additional evidence or, with your consent, relevant information may need to be verified through your previous provider, GP or another appropriate source.

4. Can I start the switching process before my next dose is due?

Yes. In fact, starting before your current supply runs out can give enough time for your information to be reviewed and any necessary checks to be completed.

Do not take an additional dose, change your dose or alter your treatment schedule unless advised to do so by your clinician.