What Happens During an Online Weight Loss Consultation?

Your consultation starts with a structured online questionnaire, giving you time to provide accurate information about your health, medical history and current circumstances. It usually takes around 10–15 minutes to complete, and you can save your progress and return to it if needed.

Once submitted, your information is reviewed by a clinician and a video consultation will be arranged at a suitable and convenient time. During the call, your clinician will discuss your answers, complete the necessary checks and assess your eligibility before deciding which treatment, if any, is most suitable for you.

1. Your current height and weight
   This helps us calculate your BMI, which is one of several factors considered when assessing whether treatment may be suitable for you.
2. Your medical history and current medicines
   This helps the clinician check for any conditions or potential interactions that could affect which treatments are safe and appropriate for you.
3. Previous weight-loss attempts
   This helps us understand what you have already tried and what has or hasn’t worked for you.
4. Your personal and family medical history
   This may include questions about conditions such as thyroid problems, diabetes, heart conditions or gallbladder issues.
5. Your eating patterns and mental health
   Weight-loss treatment is not suitable for everyone. These questions help the clinician assess whether treatment is appropriate and safe for you.

Being told that you are “not eligible right now” does not necessarily mean that treatment will never be suitable for you. It usually means that, based on your current circumstances, the pharmacist does not consider the treatment appropriate or safe at this time.

Reasons may include:

• Your BMI being outside the appropriate range for the treatment
• Pregnancy or breastfeeding
• A current or previous eating disorder
• Certain thyroid or pancreatic conditions
• Taking a medicine that may interact with the proposed treatment

In some cases, the pharmacist may recommend an alternative option, such as speaking to your GP, considering a different treatment, or reviewing your eligibility again if your circumstances change.

Your submission is reviewed – a clinician will review the information you have provided and assess your eligibility for treatment.

If you are eligible – the clinician will confirm whether treatment is appropriate and provide information about your prescription, delivery and first-dose guidance.

Video consultation – a video call will always be scheduled at a suitable and convenient time. This gives the pharmacist an opportunity to discuss your answers, complete any necessary checks and confirm your eligibility before making a final prescribing decision.

To help make your consultation as straightforward as possible, it’s useful to have the following information to hand:

1. Your current height and weight
2. A list of any medicines and supplements you currently take
3. Your GP’s details
4. Details of any previous weight-loss treatments you have tried