FAQ

Pharmalogic is an online pharmacy offering a fast, convenient and confidential way to order medicines, health products and prescription treatments from the comfort of home. We work with fully qualified, UK-registered pharmacists and operate from a registered pharmacy premises, so every order is checked and dispensed safely before it's sent to you.

Yes. Pharmalogic is a registered online pharmacy and follows the standards set out for UK pharmacies, including the safe handling and storage of your personal and medical information in line with data protection law. Our pharmacist team reviews every prescription-only order before it is dispatched.

You don't need an account for every item, but if a product requires a short online consultation or is prescription-only, we ask you to register so we can safely and accurately record your health information. This lets our pharmacists confirm a treatment is right and safe for you before it's dispensed. Your details are stored securely and are only accessed by our pharmacy team when needed to process your order.

Yes. Any information you give us is stored securely and handled in line with data protection regulations. It is only ever viewed by our registered pharmacists and support team, and only when necessary to process, dispense or support your order.

You can track your order at any time by logging into the "My Account" area of the Pharmalogic website. This will show you whether your order is awaiting consultation, being prepared, or has been dispatched.

If you need to change or cancel an order, please contact our Customer Care team as soon as possible. Once an order has entered processing we're not always able to add items, or change the delivery address or delivery method, so the sooner you get in touch the more we can help.

We're regularly adding new products, so if something you need isn't listed yet, contact our team and let us know. Wherever possible we'll look into sourcing it for you.

We're sorry if your order hasn't arrived when expected — this can usually be explained. If your item needed a consultation, our pharmacists may still be reviewing it or waiting on information from you, so it's worth checking your order status in "My Account" first. Once an order shows as dispatched, please allow 3–5 working days for it to arrive. If it hasn't turned up after that, get in touch and we'll look into it for you straight away.

We currently deliver to residential and workplace addresses across the UK. If you're ever unsure whether we can deliver to your address, our Customer Care team will be happy to confirm before you order.

Delivery costs and timeframes depend on the service you choose at checkout, which will always be shown clearly before you pay. Standard tracked delivery typically arrives within a few working days of dispatch; exact costs and options are confirmed during checkout.

Yes. All orders are sent in plain, unbranded packaging with no indication of the contents, so your privacy is protected from the moment it leaves our pharmacy.

Some deliveries, particularly prescription and higher-value items, require a signature from someone aged 18 or over. If no one is available, the courier will usually leave a card with instructions for redelivery or collection.

We're sorry to hear that — please contact our Customer Care team straight away and let them know what's happened. They'll talk you through the return process and arrange a replacement or refund as needed.

Unwanted items may be eligible for return depending on the product type — for hygiene and safety reasons, some medicines and health products cannot be returned once dispatched. Please contact our team or check our delivery and returns information before sending anything back.

Once we receive your returned item, we aim to process refunds within 3–5 working days. Please allow up to an additional 5–10 working days for the refund to appear back in your account, depending on your bank or payment provider.