Customer Care

We're here to help

Whatever stage of your order you're at, our Customer Care team is on hand to help with orders, deliveries, treatments, returns or any question about shopping with Pharmalogic. Have a browse of the quick answers below, or get in touch and a member of the team will get back to you.

Contact us

Email: care@pharmalogiconline.com
Phone: 01772 620526
Write to us: MDS Healthcare Limited, trading as Pharmalogic Online, 464 Ranglet Road, Walton Summit, Preston, PR5 8AR

Orders & delivery

We deliver across the United Kingdom. Delivery costs and estimated timescales are shown at checkout before you pay, and are estimates rather than guarantees.

Need to change or cancel an order? Get in touch as soon as possible, if it hasn't yet been dispensed and prepared for dispatch, we'll do our best to help.

Prescription and treatment orders

Where you order a prescription-only medicine or treatment, it's only supplied following a suitable online consultation and clinical assessment by a GPhC-registered pharmacist or appropriately qualified prescriber. We may also need to verify your identity or age before we can dispense certain treatments.

If our clinical team decides a treatment isn't suitable for you, we'll let you know and refund any sums you've already paid for it.

Returns, cancellations & refunds

You can cancel an order any time before it's been dispensed and prepared for dispatch. For health, safety and legal reasons, we're not able to accept returns of medicines once they've been dispatched, if you have unwanted or unused medicine, please take it to your local pharmacy for safe disposal rather than putting it in household waste.

If something arrives faulty, damaged or isn't what you ordered, let us know and we'll replace it or refund you, we may ask for photo evidence first. Refunds are issued to your original payment method.

Full details are in our Terms of Sale.

Frequently asked questions

A few of the questions we're asked most:

• Is Pharmalogic a registered pharmacy? Yes, we're regulated by the General Pharmaceutical Council (GPhC).
• Do I need to create an account to order? Not in all the cases but it is advised to do so for a better experience.
• Is my personal and medical information kept private? Yes, see our Privacy Notice for how we collect, use and protect it.
• Can I track my order? Yes, using the tracking ID.

For more, visit our full FAQ page.

Something not gone to plan?

If you're unhappy with something and want to raise it formally, see our Make a Complaint page for how we handle concerns and how to escalate if you need to.

A note on your health

Nothing on this site amounts to individual medical advice. If you have a question about a medicine or treatment, please speak to your pharmacist or doctor. If you need urgent medical help, contact NHS 111, or in an emergency call 999.