Delivery and Returns

Everything you need to know about how your order reaches you, and what to do if something isn't right. Still stuck? Our Customer Care team is one call away.

Delivery Information

We deliver across the UK from our GPhC-registered pharmacy. Once your order has been approved and dispensed, it is dispatched using one of the services below. Estimated delivery times are calculated from the day your order is dispatched and exclude weekends and bank holidays.

Delivery options and pricing

Prices shown are per order, UK mainland.

Delivery option	Carrier & service	Estimated delivery time	Cost
Standard Delivery	Royal Mail 48	Within 2 working days	£3.95
Express Delivery	DPD Express	Next working day (24 hours)	£7.99

Delivery estimates include processing time at our pharmacy. Some medicines can only be dispatched once a suitable online consultation or valid prescription has been completed, which may add to processing time. During exceptionally busy periods or adverse weather, deliveries may occasionally take a little longer than estimated.

Delivery FAQs

Where is my order?

You will receive a dispatch confirmation with tracking information as soon as your order leaves our pharmacy. If it has not arrived within the estimated timeframe, please contact us and we will look into it for you.

Can I change my delivery address after ordering?

Please contact us as soon as possible. We can only amend an order if it has not yet been dispensed and dispatched.

Do you deliver outside the UK?

At the moment we only deliver within the United Kingdom.

What happens if I am not in when my order arrives?

Our couriers will leave a card with instructions for redelivery or collection. Some items, particularly temperature-sensitive medicines, may require a signature on delivery.

Returns and Refunds

We want you to be happy with every order. If there is a problem, please contact our Customer Care team before sending anything back to us, so we can advise on the best way to proceed.

In line with medicines regulations, we are unable to accept returns of medicines or pharmacy-only products once they have left our pharmacy, as we cannot guarantee how they have been stored after dispatch. This does not affect your right to a refund if an item arrives faulty, damaged or incorrect.

For non-medicine items, you can request a return within 14 days of receiving your order. Items must be unused, unopened and in their original packaging. Please get in touch first and we will confirm whether a return is accepted and the best way to send it back to us.

If we have made an error with your order, or an item is faulty, we will cover the cost of return postage and issue a full refund or replacement.

Returns FAQs

How do I start a return?

Email care@pharmalogiconline.com or call us on 01772 620526 and our team will guide you through the process.

How long will my refund take?

Once we have received and checked your return, refunds are usually processed within 14 days back to your original payment method.

Can I exchange an item?

We are not able to offer direct exchanges. Please return the original item for a refund and place a new order for the item you would like instead.

Still need help?

Email: care@pharmalogiconline.com
Phone: 01772 620526

Write to us: MDS Healthcare Limited, trading as Pharmalogic Online, 464 Ranglet Road, Walton Summit, Preston, PR5 8AR.